Finley's Policy
Refunds & Returns
Clear and fair terms regarding your Finley's Coffee orders.
No Returns or Exchanges
Due to the consumable nature of our products, we do not accept returns or exchanges once an order has been successfully delivered to you.
Need Assistance?
For any queries, issues, or claims, please contact our support team at tryfinleys@gmail.com. We are here to help!
Eligible Resolutions
If you receive one of the following issues:
- A damaged product
- An incorrect item
- A defective product
Please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue. Our team will review the case and provide a suitable resolution, which may include a replacement or refund.
Exceptions & Non-refundable Cases
Refunds or replacements will not be provided for:
- Change of mind
- Taste preferences
- Orders returned due to an incorrect address provided by the customer
- Delivery delays caused by our courier partners
Important Note
We reserve the right to refuse claims that do not meet the above-stated conditions.